PulseHeberg
← Back to the status page

Incident · Major impact

VPS outage on host server mrs1-compute027 in Marseille

Affected components : Virtual servers (Partial outage), 🇫🇷 Marseille (MRS) (Partial outage)

  1. Resolved

    All affected VPS instances are operational again. The incident is resolved.

    The interruption lasted approximately 5 to 12 minutes depending on the virtual server, with slowdowns during the preceding quarter of an hour.

    We apologize for the interruption to your services and the inconvenience caused.

  2. Identified

    The host server has restarted. The virtual machines are restarting automatically and progressively.

    Services are becoming accessible again as the VPS instances start up. The incident remains open until all services have been restored.

  3. Identified

    The host server is restarting to restore the affected services.

  4. Identified

    Host server mrs1-compute027 has stopped responding. The VPS instances hosted on this server are temporarily unavailable.

  5. Investigating

    We have been experiencing slowdowns since approximately 05:45 (Paris time) on host server mrs1-compute027 in Marseille. VPS instances hosted on this server may experience performance issues.

Started
Resolved

Post-incident review

The incident was caused by a technical fault on host server mrs1-compute027, which stopped responding and required a restart.

Following this incident, the affected VPS services were redistributed onto a new server on the platform.

VPS outage on host server mrs1-compute027 in Marseille | PulseHeberg Status