All affected VPS instances are now operational again on their original host, which has been repaired. The move is complete and the incident is resolved.

We apologize for the interruption to your services and the inconvenience caused.

Affected customers will receive an email within the next few hours.

The affected virtual machines are now booting on their original host. They should be reachable again within the next few moments.

The incident remains open while we confirm that services are back online and complete our checks.

The affected virtual machines have been shut down. Their move from the temporary node back to their permanent host is in progress.

The affected VPS instances are temporarily unavailable during this operation. The incident will remain open until the virtual machines have restarted and we have verified that they are operating correctly.

We have received the replacement part. It will be installed this evening on the affected node in the MRS04 cluster.

The virtual machines currently hosted on the temporary node will then be moved back to their permanent host. This operation will require the affected VPS instances to restart, scheduled for 29 October between 20:30 and 21:00 (Paris time).

The incident will remain open until the intervention is complete and we have verified that services are operating correctly.

The affected VPS instances have restarted on the temporary node. An individual email will be sent to affected customers within the next few minutes.

The incident will remain open until the virtual machines have been moved back to their permanent host once it has been repaired.

Our teams are continuing their work to restore services. The affected VPS instances are expected to restart on the temporary node within the next few minutes.

The VPS instances will be restored to the state they were in before being shut down for maintenance. No data loss is expected.

Once services have been restored, an individual email will be sent to each affected customer.

The unavailable MRS04 node is now tracked separately from the scheduled maintenance, which is complete.

The incident remains ongoing. The intervention is expected to end on 22 October at 06:00 (Paris time).

The investigation has identified a hardware fault with the affected node's motherboard. A replacement procedure has been initiated with the manufacturer (RMA).

The affected VPS instances will be redeployed on a temporary node while the server is repaired and brought back into service.

Our teams have arrived on site in Marseille and are beginning their investigation into the affected node to identify why it failed to restart.

All nodes have been restarted, but we are nevertheless seeing an anomaly on one of the nodes in our VPS Performance range, which affects a handful of VPS located on the MRS04 cluster.

Normal restart operations, and those via BMC, failed on this node, which therefore requires human intervention in the datacenter. Our team will be on site around 23:30 and will carry out a diagnosis of the server concerned.