February 2023

Maintenance has completed successfully.

START DATE: February 28, 2023
START TIME: 00:00 (CEST)

END DATE: February 28, 2023
END TIME: 06:00 (CEST)

SERVICES: Section between Marseille and Nice

OBJECT OF MAINTENANCE:

Deviation of a circuit

NATURE OF MAINTENANCE:

Our optical maintainer must divert our circuit between Marseille and Nice in anticipation of construction work on a new tramway.

This work concerns the deflection of 432 optical fibres.

RISK OF SERVICE INTERRUPTION:

Due to the design of our network in full redundancy, this maintenance will have no impact on the production of our customers and will be totally invisible.

FOR FURTHER INFORMATION :

You can contact us at any time for any information related to this operation, you can contact our support from your customer area.

The maintenance operation is now over. Thank you for your patience.

The maintenance is almost finished.

Our teams notice some dysfunctions with some versions of PHP which are being resolved.

We will proceed to a third restart of the platform, we estimate the outage at more or less 5 minutes.

We will proceed to a second restart of the platform causing an interruption of about 5 minutes.

We will perform a first restart of the platform causing an interruption of more or less 5 minutes.

Maintenance is now in progress

START DATE : February 15, 2023
START TIME: 9:00 PM (CEST)

END DATE: February 16, 2023

END TIME : 00H00 (CEST)

SERVICES: Web Hosting

SUBJECT OF THE MAINTENANCE:

Major update of the platform

NATURE OF THE MAINTENANCE:

Our teams will proceed to an update of the operating system of the FRWEB6 platform.

This update is made within the framework of the operational maintenance and the extension of the perenniality of our platforms.

This operation will also allow us to offer you new functionalities in the short term.

RISK OF SERVICE INTERRUPTION:

2 to 3 outages not exceeding 15 minutes over the maintenance period.

FOR ANY ADDITIONAL INFORMATION:

At any time you can ask us for any information related to this operation, you can contact our support from your customer area.

Our maintenance operation is now over, access to the customer area is possible again.

We thank you for your patience.

Our teams are performing emergency maintenance on the customer area, it will be unavailable for about 15 minutes.

We apologize for the inconvenience and are doing our best to accommodate this unavailability.

The hosted services continue to function normally.

The issue is now resolved, access to the affected VMs is now restored. This incident affected the PND03 cluster.

Our teams have checked the hosted VMs and they all seem to work normally.

In case of persistent access difficulties to your VPS you can try to restart from your customer area.

If the problem persists, do not hesitate to contact our support.

This incident started at 11:38 CEST and ended at 11:53 CEST (15 minutes).

We notice an incident on a storage unit on the datacenter of Nanterre, this one still hosts about fifteen VMs.

The servers hosted on this datastore are currently unavailable. Our teams are working to solve the problem.

Next update in 15 minutes.

We are currently experiencing dysfunctions on some of our services, affecting a few VPS hosted in Nanterre DC. We are in the process of analyzing the nature of the incident and are working to resolve the issue.

We will update this status page as soon as we know more about the extent of the problems and the measures we will put in place to address them.

We apologize for any inconvenience caused and thank you for your patience while we work to resolve this incident.

The incident is fully resolved at 22:43 (CEST).

We have encountered an incident on one of our compute nodes today at 22:36 (CEST) in the Nanterre datacenter.

In accordance with our commitment, the concerned VMs are switched within 15 minutes to another node of the cluster.

Our teams apologize for the inconvenience caused by this incident.