January 2023

The problem is now solved, the services are fully restored.

This is a human error on the part of our vendor during a license update that caused the deactivation of the license of all our routers in the PACA region.

We are working with the vendor concerned to ensure that a new incident of this type cannot happen again.

We implement a fix with the vendor.

We expect to be back to normal before 12:00 pm (French time) today.

We have identified a problem with our network vendor.

We are waiting to hear back from them to restore the service.

Next update in 15 minutes.

We have been experiencing an incident on one of our routing equipment affecting the Nice datacenter.

Our teams are currently investigating the situation.

Next update in 15 minutes.

We confirm that the incident is now fully resolved, we apologize for the inconvenience caused by it.

We have identified the cause of the malfunction which is now resolved.

Our teams are checking the VMs affected by the incident to make sure they are working.

We have noticed an incident with one of our storage units on the Nanterre Datacenter. The VMs hosted on this one may be unresponsive or unavailable.

Our teams investigate the situation.

Next update in 20 minutes.

Maintenance has completed successfully

Maintenance is now in progress

START DATE : January 10, 2023
START TIME: 2:00 PM (CEST)

END DATE: January 10, 2023

END TIME : 5:00 PM (CEST)

SERVICES: .fr, .re, .yt, .pm, .wf, .tf domains

OBJECT OF THE MAINTENANCE:

Maintenance on the API and AFNIC Extranet

NATURE OF THE MAINTENANCE:

The AFNIC (Organization in charge of the management of the extensions .fr, .re, .yt, .pm, .wf, .tf) must realize a maintenance on its API and Extranet. We do not have more details on the exact nature of the operation.

RISK OF INTERRUPTION OF SERVICE:

The operation of the domains fr, .re, .yt, .pm, .wf, .tf will not be affected.

During this maintenance operation, there will be disturbances on the management interfaces of the extensions concerned by this maintenance.

The registration, transfer and renewal operations on the concerned TLDs may be delayed until the end of the maintenance.

FOR ANY ADDITIONAL INFORMATION:

At any time you can ask us for any information related to this operation, you can contact our support from your customer area.

Maintenance has completed successfully

Maintenance is now in progress

START DATE : January 6, 2023
START TIME : 00H00 (CEST)

END DATE: January 6, 2023
END TIME: 01:00 AM (EST)

LOCATION / AREAS: Section between the Ile-de-France and Provence-Alpes-Côte d'Azur regions

OBJECT OF THE MAINTENANCE:

Deviation of a circuit on another track

NATURE OF THE MAINTENANCE:

One of our infrastructure operators has to move the path used for one of our circuits between the Ile-de-France and Provence-Alpes-Côte d'Azur regions.

This operation consists of moving the circuit for this link from the A5 freeway to the A6 freeway in anticipation of work on sites on the A5 freeway.

RISK OF SERVICE INTERRUPTION:

Due to the design of our network in complete redundancy, this maintenance will have no impact on our customers' production and will be totally invisible.

FOR ANY ADDITIONAL INFORMATION:

At any time you can ask us for any information related to this operation, you can contact our support from your customer area.