The incident is now resolved and full service access has been restored.

Today, between 20:54 and 21:07, we encountered an issue with a routing device at the Nice datacenter. The problematic device has been removed from production, and the routing of the affected services has been switched to another device.

Our teams will contact our vendor for a detailed analysis of the situation and to resolve the issue before bringing the equipment back into production.

We apologize for any inconvenience caused by this disruption. PulseHeberg support remains available for any questions through your client area.

We have identified an issue with a routing device at the Nice datacenter. We are implementing a fix to resolve the problem.

In the last few minutes, we have noticed an increase in packet losses at our Nice location.

Our team is working to identify the cause of these disruptions.

Next update in 15 minutes.