August 2026

Traditional webmail access has now been restored for the ZIMBRA002 server.

A temporary webmail access is now available at the following address: <https://webmail-zimbra002.pulseheberg.com>.

You can log in with your usual credentials. Our teams are continuing their work to restore the traditional Zimbra webmail.

The service is now restored on `zimbra002.pulseheberg.com` for IMAP and SMTP connections. Access to email mailboxes from a mail client is therefore operational again.

The webmail remains temporarily unavailable and will be reactivated later. A new update will be published once it is restored.

The ZIMBRA001 platform (`node-email-1.pulsepanel.eu`) has been restored and is operational again.

Our teams continue to work on the ZIMBRA002 platform, which remains currently unavailable. We will keep you informed as the situation evolves.

The Collaborative Suite as well as the web platforms FRWEB4, FRWEB5 and FRWEB6 are now operational again.

Our investigations have identified the origin of the incident: a hardware failure on one of the compute servers hosting part of these services. The deprecated Zimbra platforms remain currently unavailable and our teams continue their interventions in order to restore access to them.

We do not expect any new incident or similar malfunction on the services already restored.

We apologize for the inconvenience caused and thank you for your patience and understanding.

We are currently experiencing a temporary outage affecting the Collaboration Suite, the FRWEB4, FRWEB5, and FRWEB6 web platforms, as well as the deprecated Zimbra platforms.

Our teams are actively working to restore services.

Maintenance has completed successfully

Maintenance is now in progress

We would like to inform you that a maintenance operation campaign is planned on all clusters of our VPS ranges hosted at our Marseille POP. This operation will take place throughout the week of 17 to 23 August, during the following time slots:

Dates:

Monday 17 August: From 21:00 to 23:00
Tuesday 18 August: From 21:00 to 23:00
Wednesday 19 August: From 21:00 to 23:00
Thursday 20 August: From 21:00 to 23:00
Friday 21 August: From 21:00 to 23:00
Saturday 22 August: From 21:00 to 23:00
Sunday 23 August: From 21:00 to 23:00

This campaign is part of our routine maintenance operations, with the goal of keeping our infrastructures in operational condition, in particular to deploy urgent security patches recommended by our vendor.

During this campaign, each VPS located at our Marseille POP will be restarted once, during one of the previously mentioned time slots. Our team will do its best to send an email notification, approximately 24 hours in advance, for each affected VPS, indicating the time slot during which the VPS will be affected.

The affected VPS will be shut down for an estimated maximum duration of 15 minutes during the scheduled time slot, and will then be restarted.

In the vast majority of cases, no action is required on your part, but we nevertheless invite you to:

• Check that your applications installed on the VPS are correctly configured to work after a restart;
• Check the status of your backups (we nevertheless emphasize that no data loss is expected, the VPS will simply be shut down and then restarted);
• Where possible, cleanly suspend your activity before 21:00, during the time slot communicated by email, especially if you host applications that are sensitive to restarts (databases, etc.).

We thank you for your understanding.

Maintenance has completed successfully

Maintenance is now in progress

We would like to inform you that a maintenance operation campaign is planned on all clusters of our VPS ranges hosted in our Marseille POP. This operation will run throughout the week of 17 to 23 August, during the following time slots:

Dates:

Monday 17 August: From 21:00 to 23:00
Tuesday 18 August: From 21:00 to 23:00
Wednesday 19 August: From 21:00 to 23:00
Thursday 20 August: From 21:00 to 23:00
Friday 21 August: From 21:00 to 23:00
Saturday 22 August: From 21:00 to 23:00
Sunday 23 August: From 21:00 to 23:00

This campaign is part of our routine maintenance operations, with the goal of keeping our infrastructure in operational condition, in particular to deploy urgent security patches recommended by our vendor.

During this campaign, each VPS located in our Marseille POP will be restarted once, during one of the time slots listed above. Our team will make every effort to send an email notification, approximately 24 hours in advance, for each affected VPS, indicating the time slot during which the VPS will be impacted.

The affected VPS will be shut down for an estimated maximum duration of 15 minutes during the scheduled time slot, and will then be restarted.

In the vast majority of cases, no action is required on your part, but we nevertheless invite you to:

• Check that your applications installed on the VPS are correctly configured to work after a restart;
• Check the status of your backups (we nevertheless emphasize that no data loss is expected, the VPS will simply be shut down and then restarted);
• Where possible, cleanly suspend your activity before 21:00, during the time slot communicated by email, especially if you host applications that are sensitive to restarts (databases, etc.).

We thank you for your understanding.

Maintenance has completed successfully

Maintenance is now in progress

We would like to inform you that a maintenance operation campaign is planned on all clusters of our VPS ranges hosted in our Marseille POP. This operation will take place throughout the week of 17 to 23 August, during the following time slots:

Dates:

Monday 17 August: From 21:00 to 23:00
Tuesday 18 August: From 21:00 to 23:00
Wednesday 19 August: From 21:00 to 23:00
Thursday 20 August: From 21:00 to 23:00
Friday 21 August: From 21:00 to 23:00
Saturday 22 August: From 21:00 to 23:00
Sunday 23 August: From 21:00 to 23:00

This campaign is part of our routine maintenance operations, with the goal of keeping our infrastructure in operational condition, in particular to deploy urgent security patches recommended by our vendor.

During this campaign, each VPS located in our Marseille POP will be restarted once, during one of the previously mentioned time slots. Our team will make every effort to send an email notification, approximately 24 hours in advance, for each affected VPS, indicating the time slot during which the VPS will be impacted.

The affected VPS will be shut down for an estimated maximum duration of 15 minutes during the scheduled time slot, and will then be restarted.

In the vast majority of cases, no action is required on your part, but we nevertheless invite you to:

• Check that your applications installed on the VPS are correctly configured to work after a restart;
• Check the status of your backups (we nevertheless emphasize that no data loss is expected, the VPS will simply be shut down and then restarted);
• Where possible, cleanly suspend your activity before 21:00, during the time slot communicated by email, especially if you host applications that are sensitive to restarts (databases, etc.).

Thank you for your understanding.

Maintenance has completed successfully

Maintenance is now in progress

We would like to inform you that a maintenance operation campaign is planned on all clusters of our VPS ranges hosted in our Marseille POP. This operation will take place throughout the week of August 17 to 23, during the following time slots:

Dates:

Monday, August 17: From 9:00 PM to 11:00 PM
Tuesday, August 18: From 9:00 PM to 11:00 PM
Wednesday, August 19: From 9:00 PM to 11:00 PM
Thursday, August 20: From 9:00 PM to 11:00 PM
Friday, August 21: From 9:00 PM to 11:00 PM
Saturday, August 22: From 9:00 PM to 11:00 PM
Sunday, August 23: From 9:00 PM to 11:00 PM

This campaign is part of our routine maintenance operations, with the goal of keeping our infrastructure in operational condition, in particular to deploy urgent security patches recommended by our vendor.

During this campaign, each VPS located in our Marseille POP will be restarted only once, during one of the previously mentioned time slots. Our team will make every effort to send an email notification, approximately 24 hours in advance, for each affected VPS, indicating the time slot during which the VPS will be impacted.

The affected VPS will be shut down for an estimated maximum duration of 15 minutes during the scheduled time slot, and will then be restarted.

In the vast majority of cases, no action is required on your part, but we nevertheless invite you to:

• Check that your applications installed on the VPS are correctly configured to work after a restart;
• Check the status of your backups (we would nevertheless like to emphasize that no data loss is expected, the VPS will simply be shut down and then restarted);
• Where possible, cleanly suspend your activity before 9:00 PM, during the time slot communicated by email, especially if you host applications that are sensitive to restarts (databases, etc.).

We thank you for your understanding.

Maintenance has completed successfully

Maintenance is now in progress

We would like to inform you that a maintenance operation campaign is planned on all clusters of our VPS ranges hosted at our Marseille POP. This operation will run throughout the week of 17 to 23 August, during the following time slots:

Dates:

Monday 17 August: From 21:00 to 23:00
Tuesday 18 August: From 21:00 to 23:00
Wednesday 19 August: From 21:00 to 23:00
Thursday 20 August: From 21:00 to 23:00
Friday 21 August: From 21:00 to 23:00
Saturday 22 August: From 21:00 to 23:00
Sunday 23 August: From 21:00 to 23:00

This campaign is part of our routine maintenance operations, with the goal of keeping our infrastructures in operational condition, in particular to deploy urgent security patches recommended by our vendor.

During this campaign, each VPS located at our Marseille POP will be restarted once, during one of the previously mentioned time slots. Our team will endeavor to send an email notification, approximately 24 hours in advance, for each affected VPS, indicating the time slot during which the VPS will be impacted.

The affected VPS will be shut down for an estimated maximum duration of 15 minutes during the scheduled time slot, and will then be restarted.

In the vast majority of cases, no action is required on your part, but we nevertheless invite you to:

• Check that your applications installed on the VPS are correctly configured to work after a restart;
• Check the status of your backups (we nevertheless emphasize that no data loss is expected, the VPS will simply be shut down and then restarted);
• Where possible, cleanly suspend your activity before 21:00, on the time slot communicated by email, especially if you host applications sensitive to restarts (databases, etc.).

Thank you for your understanding.

Maintenance has completed successfully

Maintenance is now in progress

We would like to inform you that a maintenance operation campaign is planned on all clusters of our VPS ranges hosted in our Marseille POP. This operation will run throughout the week of 17 to 23 August, during the following time slots:

Dates:

Monday 17 August: From 21:00 to 23:00
Tuesday 18 August: From 21:00 to 23:00
Wednesday 19 August: From 21:00 to 23:00
Thursday 20 August: From 21:00 to 23:00
Friday 21 August: From 21:00 to 23:00
Saturday 22 August: From 21:00 to 23:00
Sunday 23 August: From 21:00 to 23:00

This campaign is part of our routine maintenance operations, aimed at keeping our infrastructures in operational condition, in particular to deploy urgent security patches recommended by our vendor.

During this campaign, each VPS located in our Marseille POP will be restarted once, during one of the previously mentioned time slots. Our team will endeavor to send an email notification, approximately 24 hours in advance, for each affected VPS, indicating the time slot during which the VPS will be impacted.

The affected VPS will be shut down for an estimated maximum duration of 15 minutes during the planned time slot, and will then be restarted.

In the vast majority of cases, no action is required on your part, but we nevertheless invite you to:

• Check that your applications installed on the VPS are correctly configured to work after a restart;
• Check the status of your backups (we nevertheless emphasize that no data loss is expected, the VPS will simply be shut down and then restarted);
• Where possible, cleanly suspend your activity before 21:00, during the time slot communicated by email, especially if you host applications that are sensitive to restarts (databases, etc.).

Thank you for your understanding.

Maintenance has completed successfully

Maintenance is now in progress

We would like to inform you that a maintenance operation campaign is planned on all clusters of our VPS ranges hosted in our Marseille POP. This operation will take place throughout the week of 17 to 23 August, during the following time slots:

Dates:

Monday 17 August: From 21:00 to 23:00
Tuesday 18 August: From 21:00 to 23:00
Wednesday 19 August: From 21:00 to 23:00
Thursday 20 August: From 21:00 to 23:00
Friday 21 August: From 21:00 to 23:00
Saturday 22 August: From 21:00 to 23:00
Sunday 23 August: From 21:00 to 23:00

This campaign is part of our routine maintenance operations, with the goal of keeping our infrastructures in operational condition, in particular to deploy urgent security patches recommended by our vendor.

During this campaign, each VPS located in our Marseille POP will be restarted once, during one of the previously mentioned time slots. Our team will do its best to send an email notification, approximately 24 hours in advance, for each affected VPS, indicating the time slot during which the VPS will be impacted.

The affected VPS will be shut down for an estimated maximum duration of 15 minutes during the scheduled time slot, and will then be restarted.

In the vast majority of cases, no action is required on your part, but we nevertheless invite you to:

• Check that your applications installed on the VPS are correctly configured to work after a restart;
• Check the status of your backups (we nevertheless emphasize that no data loss is expected, the VPS will simply be shut down and then restarted);
• Where possible, cleanly suspend your activity before 21:00, during the time slot communicated by email, especially if you host applications that are sensitive to restarts (databases, etc.).

Thank you for your understanding.

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Network Incident of August 12, 2026

On August 12, 2026, starting at 11:26 AM, and for approximately 30 minutes, connectivity disruptions were observed from certain locations, primarily affecting services hosted in Marseille. Traffic to and from Marseille may also have been affected, albeit to a very limited extent, at our other sites.

This incident was caused by a software bug on a router in our Marseille backbone, resulting in unreachable traffic for some of the users passing through this equipment.

The affected router has been placed under enhanced monitoring, and its replacement is already planned as part of our backbone upgrade program in the Marseille region. Maintenance will be scheduled soon and announced in advance, with minimal disruption to the network.

Thank you for your understanding. Please do not hesitate to contact us if you have any questions.

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Most affected customers should see their service's reachability return to normal.

The incident is nevertheless still ongoing, and our technical team remains mobilized on it.

For the past few minutes we have been experiencing a connectivity incident on our MRS zone, which may impact access to your services from certain operators.

Our team is currently working on this incident to determine its cause.