July 2025

The incident affecting a storage unit in our Marseille data center is now resolved.

The issue stemmed from a rebuild operation following the replacement of a faulty disk. An exceptional situation arose during this normally non-impactful operation, requiring manual intervention from our team to stabilize services.

All impacted VPS servers are now operational again after individual verification.

We apologize for the inconvenience and thank you for your patience and trust. We are making every effort to ensure this type of incident remains an exception.

If you still experience a malfunction or have any questions, our support team remains available 7 days a week to assist you.

The technical team continues to resolve the storage incident.

The majority of the initially impacted VPS servers are now back online.

We continue to individually check each affected server to ensure full service restoration.

Next update in 30 minutes.

For the past few minutes, we've been experiencing an incident involving a storage unit that's causing some VPS servers hosted in the Marseille data center to become unavailable.

Next update in 20 minutes.

This incident tracking is now complete.

On July 8, a fire broke out on a highway near the town of Les Pennes-Mirabeau. Due to strong winds, the fire spread toward Marseille, putting our teams on alert regarding a potential operational risk at our datacenter partner located in the 16th district of Marseille.

During the event, and to prevent any risk of power outage that would have triggered an automatic switch to generator power, our datacenter partner's teams took the initiative to manually switch to generator power at 3:51 PM, maintaining this operating mode until approximately 1 AM.

These preventive measures and the alerting of our teams and our partner's teams allowed for precise monitoring of the situation and ensured the continuity of PulseHeberg operations, whose services hosted in Marseille remained fully operational, without interruption or disruption.

Firefighting operations are continuing in the Marseille region. The datacenter maintenance team informs us that the Marseille site has been running on generator power since approximately 3:51 PM CST, as a precautionary measure.

At this stage, we are not observing any impact on our services, which continue to function normally. Operational continuity is assured.

Fires broke out in the Pennes-Mirabeau area starting at 11:20 this morning. According to our information, the fire has spread to the 16th district of Marseille, where the datacenter hosting our Marseille services is located, although it is not directly threatened at this time.

We are closely monitoring the situation with our local partner. Currently, all our services remain fully operational and no disruptions are expected.