June 2023

Our service provider has confirmed that the incident is resolved. The problem originated from a human configuration error on one of their transmission devices. This situation led to the cutting off of a supposedly secure interconnection link.

It should be noted that this configuration is exceptional and temporary for PulseHeberg, put in place during the migration of our web platforms between Nanterre and Nice. To avoid any dependency on this link, although secure, our teams will expedite the completion of these migrations.

We apologize for any inconvenience caused.

Access to the FRWEB4, FRWEB5, FRWEB6, FRWEB7 and ZIMBRA002 platforms was restored at 12:50 PM (CEST). We are awaiting feedback from our service provider to confirm the full resolution of this incident and conduct a post-mortem analysis. We will inform you as soon as we have additional information.

Our teams are still working hard to resolve the incident affecting platforms FRWEB4, FRWEB5, FRWEB6, FRWEB7, and ZIMBRA002.

The cause of the issue lies in the failure of the secured interconnection between our Nanterre and Nice datacenters, which these platforms are currently migrating over.

This interconnection, provided by an external partner, has been unavailable since around noon. Interventions are currently taking place at the Saint Denis datacenter to resolve this issue.

We plan to provide the next update in about 30 minutes.

We are currently experiencing difficulties with platforms FRWEB4, FRWEB5, FRWEB6, FRWEB7 and ZIMBRA002, which are currently unreachable. Our teams are working to resolve this issue as quickly as possible. We will keep you updated as soon as we have more information.

The incident with a storage unit at the Nice datacenter is now fully resolved.

If you are still experiencing access issues with your VPS, please try rebooting it from your client area as a first step.

If the problem persists, do not hesitate to contact our customer service for additional assistance.

We thank you for your patience and understanding.

The on-site technical intervention at the datacenter has just ended. Our system supervision teams are in the process of bringing the affected storage unit back into operation.

Next update expected in 15 minutes.

A technician is now on-site and is conducting the necessary checks on the impacted storage unit.

Next update expected in 15 minutes.

We have identified a hardware issue on the impacted storage unit. A field intervention is required to resolve this incident.

We have triggered this intervention immediately. Our teams are working diligently to minimize the impact of this situation.

We apologize for any inconvenience caused and thank you for your patience. Next update expected in 15 minutes.

We are currently experiencing an incident on one of our storage units at the Nice datacenter in France.

This incident is causing disruptions on approximately 20 VPS servers.

Our teams have taken charge of the incident and are currently investigating to determine the cause and implement a solution.

We apologize for any inconvenience caused. Next update expected in 15 minutes.