April 2023

Maintenance is now complete. We apologize for the longer service outage than originally planned. We confirm that the Paris network has now been migrated to a new network stack and the concerns noted in recent days should not reoccur in the future. However, we remain vigilant and keep a close eye on the functioning of our network.

We estimate that the service should resume in about 5 minutes. We thank you for your patience and apologize for any inconvenience caused.

We are currently facing difficulties and the outage is lasting longer than expected. Our teams are actively working to complete the operation as soon as possible. We apologize for the inconvenience and thank you for your patience.

We have completed all our initial operations and are now about to start the operation causing an impact on the services with a downtime of 5 to 10 minutes at the Paris Datacenter (PAR). Thank you for your understanding.

We are now beginning the scheduled maintenance to replace the routing infrastructure at the Paris Datacenter (PAR). Thank you for your understanding.

START DATE : April 11, 2023
START TIME : 10:00 PM (CEST)

END DATE : April 11, 2023
END TIME : 11:00 PM (CEST)

SERVICES : Paris Datacenter (PAR)

MAINTENANCE PURPOSE:

Replacement of the routing network infrastructure at the Paris Datacenter (PAR) to address recurring issues

MAINTENANCE DETAILS:

Due to recurring issues with a network device at the Paris datacenter (PAR), we have decided to replace the existing routing network infrastructure with a new one.

RISK OF SERVICE INTERRUPTION:

During this maintenance operation, we expect a single interruption of 5 to 10 minutes in the public network during the maintenance period.

FOR ADDITIONAL INFORMATION:

At any time, you can contact us for further information related to this operation by contacting our support from your client area. We appreciate your understanding and apologize for any inconvenience this may cause.

Following the scheduling of a maintenance to replace the problematic routing infrastructure at the Paris Datacenter (PAR), we are closing this incident. You can monitor the planned maintenance on April 11th, 2023, between 10 PM and 11 PM on our status page.

We have just identified a new issue with the same network equipment between 04:06 and 04:16. The previous modifications and fixes have indeed stabilized the situation, but it has not proven to be enough. We are in contact with our vendor to find a permanent solution. In parallel, we are considering replacing the current network Stack with a new one.

Currently, the services are functioning normally, and we are doing everything possible to minimize the impact on our clients. We are committed to resolving this issue as soon as possible and will keep you informed of the progress. We thank you for your patience and understanding.

We would like to inform you that the incident involving network equipment at the Paris (PAR) datacenter is now resolved and closed. We have identified and fixed the issue, then closely monitored the services to ensure their stability.

Thank you for your patience and understanding during this incident. If you have any questions, please don't hesitate to contact our support.

We have not observed any new disruptions to the services at the Paris (PAR) datacenter. The incident will be considered resolved at 8 PM. In the meantime, we continue with active monitoring to ensure service stability.

We appreciate your patience and understanding during this incident.

We have been closely monitoring the services at the Paris (PAR) datacenter throughout the night, and we are pleased to report that no further degradation has been observed. We will continue to actively monitor the situation for a few more hours before considering the incident closed.

We applied hotfixes yesterday afternoon, as mentioned earlier in the incident updates. This approach successfully addressed the issue without causing any additional service disruptions.

We appreciate your patience and understanding during this incident.

We have just deployed a new fix, and the network hardware provider confirms that it is no longer necessary at this stage to plan maintenance with an impact.

Therefore, we are cancelling the scheduled maintenance operation for tonight, for now, and we continue to actively monitor the situation.

For follow-up, we have just deployed a first fix on the network equipment that does not cause any service interruption.

We continue to actively monitor the situation.

START DATE: April 3, 2023
START TIME: 10:00 PM (CEST)

END DATE: April 3, 2023
END TIME: 11:00 PM (CEST)

SERVICES: Paris (PAR) datacenter

MAINTENANCE PURPOSE:

Emergency maintenance on network equipment at the Paris (PAR) datacenter.

MAINTENANCE DETAILS:

We must perform a new emergency maintenance at the Paris (PAR) datacenter to definitively resolve the issue encountered with the network equipment. We have scheduled this operation for tonight between 10 PM and 11 PM.

RISK OF SERVICE INTERRUPTION:

The maintenance will result in a maximum service interruption of 10 minutes during the maintenance period. We strive to minimize the impact on your activity and apologize for any inconvenience caused.

FOR ADDITIONAL INFORMATION:

Please do not hesitate to contact us for any information related to this operation. You can reach our support team through your client area.

The service is now fully stable. The equipment in question is the one concerned by our maintenance last Friday.

We have seen disruptions for less than 5 minutes between 13:33 and 13:37 (CEST).

The maintenance has obviously not allowed to solve the problem permanently, our teams are approaching the supplier of this equipment to find a permanent solution.

Update to come

The service is now fully stable. The equipment in question is the one concerned by our maintenance last Friday.

The maintenance has obviously not allowed to solve the problem permanently, our teams are approaching the supplier of this equipment to find a permanent solution.

Update to come

We have noticed for a few minutes disruptions on the network of the Paris datacenter (PAR), our teams are investigating.

Next update in 10 minutes